When using the Outreachly Dialer for calls or SMS, there are two main types of charges to keep in mind:
One-time purchase fee – applied when you buy a new phone number.
Monthly renewal fee – charged to keep your number active.
💡Both charges are automatically deducted from your available credits.
Free Credits
Every plan includes Free credits, which are always used first.
Phone number purchase and renewal fees are deducted from Free credits (if available).
Calls and SMS also use Free credits until they are fully spent.
Basic Credits
Once Free credits are used up, all charges (calls, SMS, and number fees) are deducted from your Basic credits.
Key Things to Know
If Free credits are available, calls and SMS are effectively free until they run out.
Number purchase and renewal fees are taken from Free credits first, then Basic credits.
If no Free credits are available, all usage and fees come from Basic credits.
Costs are always displayed before you confirm a number purchase.
Workspace admins can view credit details anytime in the Admin Panel
🚀Success! Credits keep your dialer running smoothly, and we’re here to help if you need clarity.