Skip to main content

AI Suggested Replies: What They Are & How to Use Them

A detailed article about AI Suggested replies in Outreachly

Joudy | Outreachly avatar
Written by Joudy | Outreachly
Updated over a month ago

At Outreachly, we understand that speed and efficiency are key to sales and customer interactions. That’s why we’ve introduced AI-suggested replies, which are intelligent responses that help streamline your communication without losing your personal touch.

What Are AI Replies?

AI-suggested replies are on-demand suggested responses designed to help you handle customer interactions quickly and efficiently. The AI generates these responses using your suggested prompt and the content of the conversation in the Inbox.

AI-suggested replies inspire your replies. You can edit and send it instantly - saving you time while maintaining control over your messaging.

How to Use AI Replies

Using AI Replies is simple:

  1. Receive a Message

    • When a customer or lead replies, AI-suggested replies will suggest the best response based on the "Goal" you select. You can choose the icon or type your prompt.


  2. Edit & Personalize (If Needed)

    • While the responses are optimized, you can edit or add personal touches before sending them.

  3. Send & Engage

    • With just a click, your AI Reply is sent- keeping conversations flowing smoothly and efficiently.

🚀 Success! With AI Replies, you get the best of both worlds—efficiency without losing the human touch. Start using them today and see how they transform your outreach!


FAQs: AI Replies

Q: Can I train the AI to create new responses?
A: No, AI Suggested Replies are pre-coded to ensure accuracy and effectiveness. However, they are designed to adapt to different conversations, ensuring they remain relevant.

Q: Will AI Replies be sent automatically without my input?
A: No, you are always in control. AI Replies provide suggestions, but you can review, edit, and approve them before sending them. This ensures your responses remain professional and personalized.

Q: What if the AI suggestion isn’t a perfect fit?
A: Not a problem! You can easily edit the suggested reply or choose from alternative responses provided by the AI.

Q: Are AI Replies customizable?
A: Yes! While the core responses are pre-built, you can adjust them to match your tone and style before sending them.

Did this answer your question?