What is a Customer Success Manager?
A Customer Success Manager (CSM) is your dedicated Outreachly expert. They will ensure that you get the most out of the platform and achieve success with your campaigns.
They'll guide you through setup, provide strategic advice, and help you achieve your sales goals.
Benefits of a Customer Success Manager
Expert Guidance: Get professional assistance in setting up and optimizing your campaigns.
Ongoing Support: Regular check-ins to fine-tune your strategies.
Tailored Advice: Customized recommendations based on your unique business needs.
Time Savings: Get your campaigns up and running quickly with step-by-step help from your CSM.
Better Results: Customers who opt for a CSM achieve better results faster than those without a CSM.
Improved ROI: In addition to the significant cost savings on our annual plans, your CSM will help you achieve a better ROI on your Outreachly investment, generating improved results.
What's Included with a Customer Success Manager?
Professional Campaign Setup: Help define targets, craft messages, and launch campaigns.
1-to-1 Strategy Calls: Regular strategy calls to discuss results and strategy adjustments.
Custom GPT: We'll build you a custom GPT powered by GPT4 technology. It will train you on your best practices for business and sales outreach.
Content Help: Your CSM can review your content and suggest improvements
Audience Building: Help with defining and sourcing your ideal customer profiles to use in your campaigns
Priority Support: Access to a dedicated support channel for any immediate needs.
Educational Slack Channel: Access a dedicated Slack channel where we'll post tips, guides, and best practices that can be shared with other Outreachly users.
🚀 This is not an exhaustive list of what's included with your CSM. Your CSM will tailor their service to your requirements.
Frequently Asked Questions (FAQ):
Q: What exactly does a Customer Success Manager do for me?
A: Our CSM is your personal Outreachly expert, dedicated to helping you maximize results from your campaigns. They assist with setup, provide strategic guidance, offer customized advice tailored to your business, and deliver ongoing support to help you achieve faster, better sales outcomes.
Q: How do I get connected with my Customer Success Manager?
A: Every Outreachly user automatically gets a dedicated CSM. If you haven’t been introduced yet or need assistance connecting with yours, simply reach out via the Live Chat feature on the platform, and the team will assist you.